Global Services Privacy Policy

Note: Acceptance of our Privacy Policy is in conjunction with acceptance of our Terms of Use. 

Pill Pals is part of The Health Pals Company, LLC. The Health Pals Company, LLC has several DBA’s, including Pill Pals, Med Pals, Care Pals, The Care Pal Company, Vet Pals, Health Pals, and Pill Pals Express Pharmacy. The term “Global Services” refers to any service provided by The Health Pals Company, LLC; or one of its DBA’s or subsidiaries. The Privacy Policy for The Health Pals Company, LLC is as follows:

Introduction

We recognize that the privacy of your information is important. This Global Services Privacy Policy (“Privacy Policy” or “Policy”) describes our practices in connection with information we collect through online interactions, in person interactions, mobile websites, platforms, services and applications that we own or operate and that contain a link to this Privacy Policy (collectively, “Services”). Please note that Services includes Global Services.

As used in this Policy, terms such as “we,” “us,” “our,” and “Company” refer to current and future affiliated entities of The Health Pals Company, LLC. Our Global Services operate on computer servers in the United States; therefore, any Information you provide will be transferred to and processed by a computer server located within the United States.

By using the Global Services, you consent to our collection, use, disclosure, and storage of information as described in this Privacy Policy.

Our Policy applies to Global Services that we own or operate and that contain a link to this Privacy Policy. Our Policy does not apply to information collected through other means such as by telephone, via mobile application that do not link to this Privacy Policy, or in person, although that information may be protected by other privacy policies.

Our Policy does not apply to the practices of other companies or other websites or software applications that may be linked from or made available through our Global Services. Some Global Services offered by us may be governed by a separate privacy policy.

The inclusion of a link on our Global Services or the ability to utilize a third-party website or software application through our Global Services does not imply that we endorse, or otherwise monitor the privacy or security practices of that third-party website or software application or the accuracy of its content and your use of the third-party website or software application is governed by the third-party’s privacy policy.

Some of our products and services may have specific privacy practices (“Product Privacy Notices”) such as a HIPAA Notice of Privacy Practices or other specific privacy practices that we want you to be aware. This information can be found in the Specific Product Privacy Practices section of this Privacy Policy or within the information page of the product or service itself. When a Product Privacy Notice exists, the content of the Product Privacy Notice applies to your use of the product and service.

This Privacy Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

What Information We Collect

We may collect two basic types of information (collectively, “Information”) through the Global Services: (1) information you provide directly to us, and (2) information that is automatically provided to us or collected through your use of our Global Services.

Such Information may include information that identifies you such as your:

• Username
• Email
• Password
• First Name
• Last Name
• Gender
• Date of Birth
• Address
• Phone Number
• Account Number
• Health and Medical Information (e.g. Allergies, Disease State, Medications, Pregnancy Status)
• Protected Health Information

In addition to the information described above, we may also collect your financial information and other information described in this Privacy Policy.

When you use the Global Services, you may provide certain Information directly to us. For example, you may input a telephone number or email address into a webform or enter information into a chat functionality. We also may make certain information available to you on the Global Services that we collect from other sources. For example, we may pre-populate certain demographic information in an online form or make health or medical information viewable on the Global Services that you have provided to us on paper forms or maintained in other information systems.

We also may obtain Information that is automatically collected through the Global Services. The automatically collected Information may include demographic, de-identified, aggregated, or certain information from your device such as technical information about your device, IP address, web browser information, and server log files collected by us or provided by you. See Cookies and Tracking for more information on automatically collected information.

You may limit the Information you provide or make available to us if you want to; however, that may limit your ability to access or use certain functions of the Global Services or to request certain services or information.

Mobile Applications

In addition to the Information identified above, our mobile applications may also collect the following Information:

• Information that Identifies You
• Health, medical, or therapy information
• Information provided by The Health Pals Company, LLC.
• Location data such as GPS, Wi-Fi, or carrier network location (see below for more details)
• User files stored on your device, e.g., calendar, photos, and video
• What You Do on Your Device
• Camera use
• Local storage
• The app can use location permission to work with maps such as Google Maps or Open Street Maps
• The app can use camera permissions to scan QR codes. In doing so, please note that no data is sent over the network.
• Phone dialer
• Use of screen, e.g., what points are touched, frequency, etc.
• Patterns of app usage
• The app can receive notifications and use an unique and anonymous identifier (UID) provided by Apple (APNS) or Google (FCM) to receive the notification.
• Device or System Data
• Mobile Device Identifier, e.g., UDID, Android ID
• Technical information about your device and system and application software, e.g., type of phone, Operating System (OS), and IP address

We may obtain location data from your device to provide location-related services (e.g., driving directions or distance calculation, via the mobile application). You may withdraw consent to use precise, real-time, or network location data at any time by turning off the location-based feature on your mobile device or by not using any location-based features. If you withdraw your consent, functionality associated with precise, real-time, or network location (e.g., navigation) will no longer work.

How We Use Your Information

We may use your Information:

• To respond to an email, chat or other instant message or particular request from you.
• To communicate with you.
• To provide you with content, services, and functionality through our Global Services or other services that we may offer.
• To process an application for a product or service as requested by you.
• To authenticate you on any portion of our Global Services and with vendors acting on our behalf.
• To administer surveys and promotions.
• To personalize your experience on our Global Services.
• To provide you with informational or promotional offers, as permitted by law, that we believe may be useful to you, such as information about products or services provided by us or other businesses.
• To perform analytics and to improve our products, general services, Global Services, and advertising.
• To facilitate the provision of software updates and product support.
• To improve products and other services related to the Global Services or to provide services or technologies to you.
• To comply with applicable laws, regulations, and legal process.
• To protect someone’s health, safety, or welfare.
• To protect our rights, the rights of affiliates or related third parties, or take appropriate legal action, such as to enforce our Terms of Use.
• To keep a record of our transactions and communications.
• As otherwise necessary or useful for us to conduct our business, so long as such use is permitted by law or for any other purpose with your consent.

We may use Information to contact you through any contact information you provide through our Global Services including any email address, telephone number, cell phone number, or fax number. We may communicate, electronically or via telephone with you about existing benefits, programs, products, services, or tools and/or general health information. We may communicate protected health information with you via unencrypted methods. You acknowledge and accept that communications may be sent unencrypted and there is some risk of disclosure or interception of the contents of these communications.

We may, when permitted, combine your Information with other information, whether online or offline, maintained or available to us from you or from other sources, such as from our vendors, and we may use and disclose combined data for the purpose described in this Section or for internal business purposes. We may, when permitted, use and disclose de-identified and aggregated data for any purpose, which may include, without limitation, disclosures to third parties for analytics purposes such as evaluating the Global Services and providing additional benefits, programs, and services.

How We Share Your Information

We will only share your Information with third parties as outlined in this Policy and as otherwise permitted by law; or as permitted with your consent.

We may share Information if all or part of the Company is sold, merged, dissolved, acquired, or disbanded to any extent, or in connection with steps that may need to be taken in anticipation of such events.

We may share Information in response to a court order, subpoena, search warrant, or to comply with law or regulation. We may cooperate with law enforcement authorities in investigating and prosecuting activities that are illegal, violate our rules, or may be harmful to other visitors.

We may also share Information within the Company, including among affiliates, or with our parent company, or subsidiaries.

We may also share Information with other third-party companies that we have a business relationship with or hire to perform services on our behalf. For example, we may hire a company to help us send and manage email, and we might provide that company with your email address and certain other information in order for them to send you an email message on our behalf. Similarly, we may hire companies to host or operate some of our Global Services and related computers and software applications.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Posting Messages, Comments and Content

Our Global Services may have voluntary collaboration areas, including but not limited to “blogs,” “chat boards,” “support tickets,” and “meeting rooms” that permit users to have collaborative discussions and/or share Information. Some of our Global Services may permit you to select a display name or image that will be a “nickname” on the Online Service. Please note, any information you submit or post to these collaboration areas, including your display name or image, may be visible by other users of the Online Service, and such users may be able to identify you and make information public. Out of respect for privacy of others, please avoid referring to the full names of others in your response and refrain from sharing other participants’ identities or comments outside of these discussions. We also highly encourage you to not share your personal health information within these areas. Please see our Social Media Disclaimer section to learn about our practices related to posting on our social media accounts.

How To Manage Your Information

Our Global Services may permit you to view your profile, if applicable, and access related Information about you and to request changes to such Information. Please remember, however, if we have already disclosed some of this Information to third parties, we may not have access to that disclosed information and may not be able to force the modification of any Information by the third parties to whom we have made those disclosures.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Communication Preference Management

Our Global Services may permit you to select how you would like to receive certain communications. You may view and update your communication preferences in your Account/Profile settings.

We may offer mobile applications that enable us to communicate with you through push notifications. Where mobile applications are offered, you may be able to manage push notifications in your mobile phone or tablet settings. You may also be able to control preview settings in your email applications.

If you need additional assistance in opting-out of a communication, please contact us using the information in the Contact Us section for assistance. Please be aware that opt-outs may not apply to certain types of communications, such as account status, Online Service updates, or other communications.

Cookies and Tracking

The Company may use various technologies, including cookies, tokens, tags, web logs, web beacons, scripts, and web server logs to gather automatically collected information and may aggregate this information from our Global Services visitors or to enable certain features of our Global Services. This information may include demographic data, technical information about the technology (e.g., phone, computer) used to connect to the Global Services, web browser information, your IP address, and browsing behavior such as pages visited and how often they are visited (“Activity Information”). We may also use third-party analytics companies to provide these services.

We may also allow third-party service providers to use cookies and other technologies to collect information and to track browsing activity over time and across third-party websites such as web browsers used to read our websites, which websites are referring traffic or linking to our websites, and to deliver targeted advertisements to you. We do not control these third-party technologies and their use is governed by the privacy policies of third parties using such technologies. For more information about third-party advertising networks and similar entities that use these technologies, see youradchoices.com/control, and to opt-out of such ad networks’ and services’ advertising practices, go to optout.aboutads.info/ and optout.networkadvertising.org/. Once you click the link, you may choose to opt-out of such advertising from all participating advertising companies or only advertising provided by specific advertising companies. Please note that to the extent advertising technology is integrated into the Global Services, you may still receive advertisements even if you opt-out of tailored advertising. In that case, the ads will just not be tailored. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.

Activity Information is captured using various technologies and may include cookies. “Cookies” are small text files that may be placed on your computer when you visit an Online Service or click on a URL. Cookies may include “single-session cookies” which generally record information during only a single visit to a website and then are erased, and “persistent” cookies which are generally stored on a computer unless or until they are deleted or are set to expire. You may disable cookies and similar items by adjusting your browser preferences at any time; however, this may limit your ability to take advantage of all the features on our Global Services. In addition, you may also have additional means to manage the collection of Activity Information by:

Clicking on the “Opt-Out” link at the bottom of the home web page or cookie notice, if applicable;

Visiting Google to “Opt-Out” of display advertising or customize Google display network ads; and/or

Please note that we do not currently respond to web browser “Do Not Track” signals that provide a method to opt-out of the collection of information about online activities over time and across third-party websites or Global Services because, among other reasons, there is no common definition of such signals and no industry-accepted standards for how such signals should be interpreted.

We gather Activity Information about you in order to improve the quality of our services, such as the best method and time to contact you. Without limiting the other ways in which we may use Information as described herein, we may otherwise use and disclose your Activity Information unless restricted by this Policy or by law. Some examples of the ways we use your Activity Information include:

• Customizing your experiences, including managing and recording your preferences;
• Authenticating your account information;
• Marketing, product development, and research purposes;
• Tracking resources and data accessed on the Global Services;
• Developing reports regarding Online Service usage, activity, and statistics;
• Assisting users experiencing problems with our services;
• Updating and servicing our Global Services;
• Enabling certain functions and tools on the Global Services; and
• Tracking paths of visitors to the Global Services and within the Global Services.

As described above, we may use tracking technologies that allow us to recognize your device when you return to our Global Services within a period of time, as determined by us, and to support automatic login to your Global Services. To maintain your privacy, you should affirmatively log out of your account prior to your session ending (whether you end your session or we end your session, for example if our Global Services has “timed out” – i.e. we have ended your session automatically after a period of inactivity as determined by us in our sole discretion). Unless you affirmatively log out of your account, you may be automatically logged back in the next time you, or any user of your devices visits the Global Services.

Protecting Your Information

We maintain administrative, technical and physical safeguards designed to protect the Information that you provide on our Global Services. These safeguards vary based on the sensitivity of the Information that is being collected, used and stored. We cannot guarantee the security of our Global Services, nor can we guarantee the security of the Information you transmit to us over the Internet, including your use of email. We are not liable for the illegal acts of third parties such as criminal hackers.

It is your responsibility to safeguard the devices you use to access our Global Services (such as laptops, tablets and mobile devices), and to use appropriate security settings on those devices. If those devices are lost, stolen or misplaced, others may be able to access your account and your personal information using those devices. You should affirmatively log out of your account (i) prior to ending your session, or (ii) if you will be inactive on the Global Services for more than a few minutes otherwise, the next user of that computer or device may be able to access your account and the Information in your account if your session has not ended.

You agree that we are not responsible for any harm that may result from someone accessing your account or personal Information on any computer or device where you do not, for any reason, take the necessary steps to log out of your account prior to ending a session on such device or computer.

We retain Information for as long as legally necessary for the purpose for which it is collected, subject to a longer period if the Information is relevant to a legal challenge.

Children Under 13

We will not intentionally collect any personal information (as that term is defined in the Children’s Online Privacy Protection Act) from children under the age of 13 through our Global Services without receiving parental consent. If you think that we have collected such personal information from a child under the age of 13 through our Global Services, please Contact Us immediately. Our Company contact information is as follows:

Phone:      877.928.9748

Email:        info@healthpals.co

Address:

The Health Pals Company, LLC

1100 Historic 66 West

Waynesville, MO 65583

Additional Rights for California Residents: California “Shine the Light” Privacy Rights

California law permits our customers who are California residents to request certain information regarding the disclosure of personal information to third parties for their direct marketing purposes. If we have disclosed any personal information to third parties for direct marketing purposes, we will provide a list of the categories of personal information, along with the names and addresses of these third parties to you at your request. To make such a request, please use the information below:

Phone:      877.928.9748

Email:        info@healthpals.co

Address:

The Health Pals Company, LLC

1100 Historic 66 West

Waynesville, MO 65583

This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the specified email or postal address. You should put “California Privacy Rights” in the email subject line and in the body of your request. You must provide us with specific information regarding yourself so that we can accurately respond to the request.

California Minors Under 18

If you are a California resident under the age of 18 and are a registered user of our Global Services, you may request that we remove from our Global Services any content you post to our Global Services that can be accessed by any other user (whether registered or not). Please note that any content that is removed from visibility on our Global Services may still remain on our servers and in our systems. To request removal of content under this provision, please write or email us at the postal or email address found in the Contact Us section of this Policy. When you write us, provide us with a description of the content and the location of the content on our Global Services, and any other information we may require in order to consider your request. Please note that removal of content under this provision does not ensure complete or comprehensive removal of the content or information posted on the Global Services by you.

Specific Product Privacy Practices

The following Product Privacy Notices supplement this Policy and explain specific privacy practices with respect to certain products and services that you may use, including access to more information about health or financial privacy practices.

The Health Pals Company, LLC:

HIPAA Notice of Privacy: Read our HIPAA Notice of Privacy Practices to learn more about our privacy practices regarding health and medical information under HIPAA.

• HIPAA Authorization and Disclosure
• HIPAA Notice of Privacy Practices

Social Media Disclaimer

Are you using social media? So are we! We encourage you to read, share, follow us and provide commentary on Facebook®, Twitter®, Pinterest®, Instagram® and other social media sites (“Social Media Site”). Before you post on our pages or accounts, please make sure you read our social media disclaimer:

We are under no obligation to screen or monitor your posts or any other user content; however, we reserve the right to monitor participation to ensure that you stay on topic, are courteous and avoid making offensive comments. Your posts and user content must adhere to the following requirements and cannot:

Contain any third-party material including logos, drawings, tattoos, photographs, pictures, sculptures, paintings and other images or works of art, phrases, trademarks, trade secrets, or other items without explicit, prior, written permission to use such materials;

Contain sexually explicit, graphic, gratuitous or unnecessarily violent content or defamatory or derogatory content against any ethnic, racial, gender, religious, sexual orientation, professional or age group, or contain any pornographic or nude material;

Contain any private information about yourself or any other individual, including without limitation, information related to the health of the individual, financial information about the individual, or any identification or account numbers related to the individual, with or without their permission or consent;

Contain any software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware, or telecommunications equipment; and/or

Contain any advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or promote illegal activity and/or illegal contests, sweepstakes, gambling, including any online casino, sports books, bingo, poker, or any other form of solicitation.

We reserve the right to edit comments for content, remove off-topic contributions, delete offensive comments or remarks, block offensive contributors, and delete actual or suspected spam content from any Social Media Site. Please be aware that once you post something online, there is the potential for numerous individuals to read your words, even years from now. Therefore, we suggest that you exercise caution when posting on any Social Media Sites and that you not disclose Information like your location, medical record number, personal medical information, financial information, etc. We are not responsible for the content of any comments or responses posted by others to any Online Service or Social Media Site we manage or monitor. We do not control the placement of any marketing or advertising displayed on our pages by social media or third-party organizations.

Please remember that content posted on any of our social media profiles or platforms is for general informational purposes only and should not be considered medical advice and should not replace a consultation with your health care or financial professional. Always consult an appropriate health care or financial professional for your specific needs. If you are experiencing a medical emergency, call 9-1-1 or your local emergency number. Some treatments mentioned on social media formats may not be covered by your health plan. Please refer to your benefit plan documents for information about coverage.

We reserve the right to respond to any post or user content and may occasionally privately request your contact information to assist you offline, with your consent, by routing the matter to the appropriate persons or department for further handling.

All trademarks are the property of their respective owners.

SSN Protection Policy

It is our policy to protect the confidentiality of Social Security numbers (“SSNs”) that we receive or collect in the course of business. We secure the confidentiality of SSNs through various means, including physical, technical, and administrative safeguards that are designed to protect against unauthorized access. It is our policy to limit access to SSNs, to limit access to SSNs to that which is lawful, and to prohibit unlawful disclosure of SSNs.

Changes to This Policy

We may change this Policy at any time. If we do so, such change will appear on this page. We will also provide notice and choices to you, on this website and in other appropriate locations, based on the scope and extent of changes. You may always visit this Policy to learn of any updates. Your continued access to or use of the Global Services constitutes your consent to these changes to this Policy.

Contact Us

Contact us regarding this Policy or our related privacy practices. If you believe we or any company associated with us has misused your information, please contact us immediately.

Phone:      877.928.9748

Email:        info@healthpals.co

Address:

The Health Pals Company, LLC

1100 Historic 66 West

Waynesville, MO 65583

 

Effective Date:

 March 21, 2021